Please take a look below for information regarding our buying policies and information. If you can’t find what you’re looking for or have additional questions, please don’t hesitate to contact us.
Simply come in to our store with your cards during our public buying hours. Our public buying hours are displayed below. We staff a team of vetted expert buyers that will be able to assist you.
How should I bring my cards in to sell?
We recommend bringing your cards in a neat and organized fashion. If your collection is too hard to view for our buyers, we may ask you to organize it and come back for a scheduled appointment. We do ask that you are prepared when you come in to sell so we can help each seller in a timely fashion.
What percent of market do you purchase cards at?
Due to all cards being more or less desirable, that range cannot be generalized as every card is different. We have found that on average we are amongst the strongest and fairest buyers across the industry for almost all most card categories. Competitive and same day instant offers are available for strong / rare inventory.
What cards do you not purchase?
We do not purchase commons or bulk from any sport or trading card game at this time. If you have a larger collection, we ask that you reach out to us before bringing your large collection in to sell during our public buying hours. Please view the appointment FAQ for more information.
Do you offer store credit?
Yes, we offer 10% more than our cash offer in store credit. This credit can be used on anything in the store.
2. Collection / Appointment Questions
Should I make an appointment?
If you have a larger than average collection that will require extra time to look at, you should inquire about an appointment. After reviewing your collection, we will set an appointment time if the items are within our current buying parameters.
How long is an appointment?
An appointment can range anywhere from 15 minutes to multiple hours depending on the size and value of your collection.
Do you travel to buy collections?
At this time we do not travel to buy collections. We may travel to look at a collection under extenuating circumstances.
Can I mail you my collection?
If we are able to agree on a price for the collection beforehand, yes we do accept mail ins.
3. Payment Questions
How do you pay sellers?
We offer a variety of payment options for our sellers. Zelle, PayPal, Check, and Cash for deals under $1,000.00.
4. Contact Questions and Hours
How can I contact customer service?
You can reach our customer service team by emailing info@burbankcards.com
What are your buying hours?
Our public buying hours are as follows.
Tuesday: 10AM - 5PM
Wednesday: 1PM - 5PM
Thursday: 10AM - 5PM
Friday: 10AM - 5PM
Saturday: 10AM - 5PM
We do not buy on Sundays or Mondays. We use these days to process new inventory. Please note Wednesday is also a late buying start.
Are there any other days you do not buy in store?
We do not buy in store the week of the National Sports Cards Convention, and the week of the West Coast Card Show.
We also do not buy in store on most federal holidays.
Other than that, buyers are in store and available during the above hours.
How can I provide feedback?
We welcome and value your feedback! You can leave us a message through our contact page on our website, or email us at info@burbankcards.com
